Hi Gazla,
We would like to let you know that the stem of FemiSafe Menstrual cups are adjustable,which means you have to trim the stem according to your convenience and comfort.
If you wear the cup and if the stem is protruding out,it will obviously be uncomfortable which is why in our Usage Instructions we've clearly mentioned about adjustable stem.
Our menstrual cups are made of 100% Medical Grade Silicone,which is of the most superior quality.Additionaly it has glossy finish and long stem that is adjustable for convenience. If the cup is soft and not leaking as you mentioned,looks like the cup did work well for you.
If you have any queries regarding our quality,feel free to ping our Support Team for our QA/QC certificates.